Frost & Sullivan finds that autonomy and artificial intelligence (AI) promote commercial unmanned aerial system (UAS) adoption and associated market growth globally. Autonomous flight reduces workforce costs, whereas AI-driven data collection and processing shorten the time it takes to produce results, directly impacting decision-making. The global commercial UAS platform market is expected to reach $22.28 billion by 2025.
Read MoreThirty-seven percent of service leaders are either piloting or using artificial intelligence (AI) bots and virtual customer assistants (VCAs), and 67 percent of those leaders believe they are high-value tools in the contact center, according to a recent survey by Gartner, Inc. In recent years, no other channel technology has piqued customer service and support leaders’ interest more than AI bots and VCAs, according to Gartner’s Technology Roadmap Survey.
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