Leading home improvement retailers and manufacturers are redefining how they design, develop and deploy digital strategies to integrate employee (ESAT) and customer satisfaction (CSAT) levels to accomplish critical future-state objectives, according to Christina Cooley, Director of the Home Intelligence Practice with J.D. Power.
Read MoreAn increase in infrastructure disruptions caused by man-made and natural events has created a demand for utility providers to develop more effective and attainable safety messaging. Between cyber ransomware attacks and an uptick in severe weather with catastrophic consequences, executives in the utilities industry are reviewing the efficacy of their communications plans and the effect it can have on customer satisfaction.
Read MoreMultiple factors are accelerating automated vehicle technology development, including improving safety (ideally to the goal of zero fatalities), eliminating congestion, reducing pollution and creating a socially equitable mobility model. These goals are not unique to Japan; such a vision is shared around the world.
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