service providers — Industry Insights, Data, and Solutions For Business Leaders

Data Centers Set to Increase Their Capacity by 20 Million Square Feet in 2021, New Findings From Omdia

The top 35 cloud and colocation service providers opened 10 million square feet of data center capacity in 2H20 according to Omdia’s latest Cloud & Colocation Data Center Building Tracker, despite lingering impacts of the COVID-19 pandemic. Approximately 51% of the new capacity was brought online by colocation service providers and 48% by cloud service providers.

Customer Experience Outsourcers Launch Intelligent and Self-service Options to Improve Business Outcomes in Europe, Observes Frost & Sullivan

Outsourcers are increasingly relying on advanced technologies to meet client requirements in the customer experience (CX) outsourcing services industry. The European market is mature and characterized by demands for specific languages, cultural affinity, and nearshoring. COVID-19 has adversely affected the industry in 2020 and Frost & Sullivan expects total market revenue to reach €16.23 billion, a 7.5% decline.

Melissa FisherAugust 14, 2020customer experience, machine learning, service providers, Cybersecurity

77 Percent of Service Providers Will Require Some Level of IT Transformation to Remain Competitive, 451 Research Finds

A whopping 77 percent of service providers will require some level of IT transformation over the next three years to meet the changing needs of their customers and remain competitive, according to 451 Research’s first-ever quarterly Voice of the Service Provider survey.