According to the International Data Corporation (IDC) Worldwide Personal Computing Device Tracker, Indonesia's PC market saw a total of 4.1M shipments of desktops, notebooks, and workstations in 2024. This volume represents an 8.8% year-over-year growth.

The newly released ISG Market Lens 2025 Global Capability Centers Study finds GCC staffing is shifting away from primarily labor arbitrage to also deliver higher-skilled work and expertise that drives greater innovation and productivity. Respondents said overall staffing levels will remain largely unchanged, but the mix of skills will focus more on AI and data analytics abilities, rather than on manual and administrative tasks that can be automated.

The global HVAC industry is undergoing a transformative shift, driven by the convergence of IoT, cloud computing, artificial intelligence (AI), and sustainability initiatives. These trends are redefining how heating, ventilation, and air conditioning systems are designed, managed, and secured across residential, commercial, and industrial environments.

End-user spending on information security in India is projected to total $3.3 billion in 2025, an increase of 16.4% from 2024, according to a new forecast from Gartner, Inc.

“Persistent security challenges, such as data sprawl from generative AI (GenAI) use, ransomware attacks, evolving regulatory landscapes, and robust cloud adoption are driving Indian enterprises to increase their information security spending across all segments in 2025,” said Shailendra Upadhyay, Sr Principal at Gartner. “These urgent challenges necessitate real-time threat detection and incident response across hybrid ecosystems.”

According to the IDC FutureScape: Worldwide Data and Analytics 2025 Predictions — Asia/Pacific Implications, by 2028, 60% of Chief Data and Analytics Officers (CDAO) in Asia-based top 2000 companies will rival the CIO in terms of influence on enterprise spending in technology. This signals the growing role of CDAOs in shaping technology investments across the Asia/Pacific region and a shift in organizational priorities.

IDC predicts that, by 2027, 45% of A2000 organizations will adopt performance-intensive, software-driven, scale-out storage infrastructure and unified data management to accelerate insights for AI and analytics, according to the IDC FutureScape: Worldwide Generative Artificial Intelligence 2025 Predictions — APEJ Implications. This shift is driven by the need to manage vast and expanding datasets, ensure compliance with data sovereignty regulations, and overcome challenges like insufficient storage capacity and computational power for AI workloads.

Gartner surveyed 302 software and SaaS providers across North America, EMEA and Asia/Pacific and found that there are several mitigating actions that tech CEOs should take to address pitfalls.

“The first geographic expansion of a tech startup is, by definition, also its riskiest,” said Igor Marchal, Vice President Analyst at Gartner. “Emerging providers with limited resources are tempted to replicate their proven home market’s marketing campaigns, content, messages and sales techniques because it is more expedient, more economical or simply because they see no compelling reason to change them.

According to the International Data Corporation (IDC) Worldwide Quarterly Enterprise Infrastructure Tracker: Buyer and Cloud Deployment, spending on compute and storage infrastructure products for cloud deployments, including dedicated and shared IT environments, increased 99.3% year-over-year in the fourth quarter of 2024 to $67.0 billion. Spending on cloud infrastructure continues to outgrow the non-cloud segment with the latter growing by 25.8% to $22.0 billion. The cloud infrastructure segment experienced double digit growth unit demand of 33.5%, with a continued increase in ASPs mostly related to the accelerated increase of GPU server shipments.

As financial services continue their digital acceleration, U.S. credit unions are reassessing their competitive position in a market dominated by larger, tech-savvy institutions. While these member-owned cooperatives have long differentiated themselves through personalized service and community orientation, industry experts say maintaining relevance will increasingly depend on strategic investments in cloud-based technologies, artificial intelligence (AI), and modern service infrastructure.

“Credit unions are still known for knowing their members by name,” said Matt McKernan, Senior Vice President of the Americas at Content Guru, cloud customer experience (CX) provider, in a vidcast interview with BizTechReports.

According to the IDC report, IDC FutureScape: Worldwide Services 2025 Predictions – Asia Pacific (APEJ) Implications, by 2026, to move beyond proof of concept for AI-driven business models, 60% of Asia-based Top 1000 (A1000) enterprises will require professional services for readiness and health checks on applications and infrastructure.

A survey of 125 CEOs and CFOs conducted revealed just 34% of CEOs and CFOs see eye-to-eye with CMOs on marketing’s role in supporting growth.

“Landscape, delivering results is just the baseline for CMOs. To thrive, they must raise their leadership profile in the C-suite,” said Sharon Cantor Ceurvorst, VP, Research, in the Gartner Marketing Practice. “CMOs need to clarify their role in growth initiatives and improve collaboration on key initiatives. By understanding stakeholder priorities and demonstrating strategic insight, CMOs can enhance their influence and contribute more significantly to corporate strategy."

The 2024 ISG Provider Lens Sustainability and ESG report for Europe says regulatory requirements, rising energy costs and broader stakeholder expectations are the primary drivers of demand for digital ESG (environmental, social and governance) solutions. ISG Research sizes the global digital sustainability market at approximately $21 billion and says the market should reach $34 billion by 2027, a compound annual growth rate of 16 percent, roughly three times that of the overall market.

“Avoiding the risk of fines and brand damage from noncompliance with regulatory requirements is certainly a motivator for many investments in digital sustainability solutions,” said Matt Warburton, Digital Sustainability lead for ISG. “However, research shows most European businesses want to become more sustainable anyway — provided they can find a way to do it profitably.”

The International Data Corporation (IDC) released its latest forecast for Worldwide Edge Computing Spending Guide, featuring a new enterprise industry taxonomy. The newly added structure now includes 27 industries, providing a more detailed and nuanced segmentation by region and country across key manufacturing sectors such as automotive, industrial, consumer packaged goods, life sciences, high-tech and electronics, and aerospace. According to IDC, global spending on edge computing solutions accounts for nearly $261 Billion in 2025 and is projected to grow at a compound annual growth rate (CAGR) of 13.8%, reaching $380 Billion by 2028.

By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs, according to Gartner, Inc.

Agentic AI is poised to revolutionize the way service interactions are conducted. While previous AI models were limited to generating text or summarizing interactions, agentic AI introduces a new paradigm where AI systems possess the capability to act autonomously to complete tasks. Both customers and organizations will leverage this technology to automate interactions through the use of AI agents and bots, fundamentally reshaping the relationship between service teams and their customers.

Forrester projects that global technology spend will grow by 5.6% in 2025 to reach $4.9 trillion — up from $4.7 trillion in 2024 — reflecting a significant acceleration. Key growth drivers include the rapid adoption of software, IT services, generative AI (genAI), and cloud technologies. Asia Pacific and North America are expected to see the most rapid growth.

Global telecoms revenue is projected to rise at a CAGR of 2.9% through to 2028, below inflation, even as the sectors total revenue across fixed and mobile verticals rose 4.3% in 2023 to hit US$1.1 trillion, according to PwC’s Global Telecoms Outlook, published today ahead of Mobile World Congress in Barcelona, Spain (3-6 March 2025).

The Outlook finds that the telecoms industry faces a sluggish outlook amid rising costs and competition, muted subscriber growth, and lingering macroeconomic and geopolitical pressures. Despite their being volume growth in the sector, average revenue per unit (ARPU) is expected to decline on average 2% annually until 2028, across mobile, fixed broadband, and voice services.

Services related to AI and specifically generative AI often fell short of enterprise expectations in 2024, according to a new report from Information Services Group (ISG), a global AI-centered technology research and advisory firm.

The ISG Star of Excellence CX Insights Report for 2024, an annual review that sheds light on what enterprise buyers think about their service and solution providers, shows that GenAI earned the lowest average CX score of any emerging technology. The findings suggest many clients believe the value they get from GenAI services does not yet justify the cost.

Despite artificial intelligence’s (AI) promise for enhancing efficiency, many organizations struggle to turn investments in traditional and generative AI into material improvements in worker productivity, according to a survey by Gartner, Inc.

Gartner's survey of 724 respondents from a range of business functions, taken June through August 2024, revealed that among teams who primarily used traditional AI, 37% reported high productivity gains, while GenAI-using teams fared marginally worse at 34%.

According to the latest forecast from the International Data Corporation (IDC) Worldwide Security Spending Guide, global security spending is expected to grow by 12.2% year on year in 2025. The increasing complexity and frequency of cyberthreats — accelerated by generative AI (GenAI) and AI in general — are driving organizations worldwide to adopt more advanced defensive measures. As a result, security spending is expected to see sustained growth throughout the 2023–2028 forecast period, reaching $377 billion in 2028.

The United States and Western Europe will continue to account for more than 70% of global security spending in 2025. However, all geographic regions are expected to see consistent growth in security spending this year, with the highest increases in Latin America, Central & Eastern Europe, and the Middle East & Africa.

With artificial intelligence, edge computing, and real-time analytics continuing to push the capacity of digital infrastructure, mid-market enterprises are often caught between consumer-grade cloud services and enterprise-scale solutions to meet the emerging demands of their business requirements. Long considered secondary targets for infrastructure providers, leaders in these organizations are now confronting the limitations of one-size-fits-all cloud models and rediscovering the strategic relevance of regional data centers. 

The shift is not a matter of nostalgia or resistance to modernization. Rather, it reflects a deeper understanding of cost structures, accountability, and the practical realities of operating hybrid environments in an era of ballooning cloud bills and increasingly fragile IT control. So says NYI Co-founder and COO Philip Koblence.

AI is becoming a core requirement for human capital management (HCM) and employee engagement, with two-thirds of enterprises expected to need AI-enabled capabilities in their HCM systems by 2027, according to new research from global AI-centered technology research and advisory firm Information Services Group (ISG). The ISG Buyers Guides for HCM, produced by ISG Software Research, find the biggest driver of change in talent management and HR management system (HRMS) software is the growing use of AI and machine learning (ML) in these systems. Once focused on administrative functions, HCM has become a strategic asset over the past decade and is now central to developing and engaging a workforce to be more productive.