Artificial intelligence, machine learning and other enablers of predictive and prescriptive analysis have laid the foundation for customer-centric network assurance strategies that will help define successful network service providers (NSPs) as we enter the next decade.
Read MoreIn an ongoing effort to identify the metrics that matter for improving customer engagement, companies must leverage the latest technologies to monitor and measure the key elements that affect the user experience.
In an audio interview for journalists covering Mobile World Congress 2019 in LA on October 22-24, Tiran Dagan, Chief Digital Officer for Media and Communications for Cognizant, and Chris Menier, Vice President and Transformation Strategist for Vitria, discuss how Digital Operations and Artificial Intelligence supported operations (AIOps) can enable network service providers (NSPs) to improve the experience of their subscriber bases by mining data to gain better insights from operational activities.
