IT operations — Industry Insights, Data, and Solutions For Business Leaders

75% of Enterprises Bracing for Widening IT & Analytics Talent Shortage, Despite Recession, Finds New Everest Group Study

An IT talent shortage already beleaguers 69% of enterprises, and the COVID-19 pandemic and global recession will exacerbate the problem. According to Everest Group, 75% of enterprises believe there will be a talent shortage for key roles in IT, analytics and special skills areas post-COVID-19. In fact, 67% of enterprises think new skills gaps will emerge as a result of the structural changes in business occurring in response to the pandemic.

The Hackett Group: Smart Automation Can Enable IT To Improve Productivity by up to 23% While Reducing Costs, Improving Effectiveness, and Enhancing Customer Experience

Smart automation technologies such as robotic process automation, conversational interfaces, and cognitive automation can enable typical IT organizations to improve productivity by up to 23% while helping them reduce costs, improve effectiveness, and enhance customer experience, according to new world-class IT research from The Hackett Group, Inc.

Airrion AndrewsNovember 25, 2019IT operations, The Hackett Group, Automation, Digital Transformation

Over One-Third of IT Organizations Have No Idea Where Their Time is Spent, Computer Economics Finds

With personnel accounting for more than 40 percent of the typical IT operational budget, properly allocating personnel time and expenses to projects, tasks, or service delivery is vital for managing IT costs and pricing IT services. Nevertheless, many organizations do not keep track of where IT personnel are spending their time, according to a new report by Computer Economics.