“COVID-19, digital transformation, sudden facility shutdowns or an expansion into a new market – all of those incidents disrupt supply chain organizations. A strong culture of quality is critical during times of transformation,” said Bryan Klein, research director with the Gartner Supply Chain Practice.
Read MoreIn today’s uncertain and volatile environment, customer service must play a larger role in driving both customer retention and also growing customer loyalty, according to Gartner, Inc. However, most customer service organizations attempt to do so by leaning heavily on initiatives to improve service experience quality. Gartner research reveals this long-held belief is wrong, as a good service experience is not enough to make customers more loyal.
Read MoreNew research by Juniper Research found that annual revenues from blockchain retail asset tracking will leap to $4.5 billion by 2023. While anything from gemstones to cars and healthcare can be tracked on blockchain, retail is a hotbed for the technology. Blockchain’s versatility offers retailers transparency in the supply chain, customer loyalty management and operational efficiencies, among other benefits; leading to faster adoption than in other sectors.
Read More
