Gartner, Inc. predicts that by 2023, more than one-in-ten workers will seek to trick artificial intelligence (AI) systems used to measure employee behavior and productivity. Such systems have seen a significant uptick in use in the wake of the COVID-19 pandemic.
Read MoreThrough 2022, 50% of large organizations will have failed to unify engagement channels, resulting in a disjointed and siloed customer experience that lacks context. To remedy this, research shows that organizations should deliver frictionless experiences to create more connected experiences for customers to further drive e-commerce.
Read MoreGartner found that 44% of consumers report that their highest expectations of companies is for them to ensure their own policies and practices align with a cause, but only 37% of CMOs report taking that action. 24% of consumers say one of brands’ top two priorities should be donating money to cause, yet 46% of CMOs report donations as a top action taken.
Read MoreGartner data shows the total number of skills required for a single job has been increasing by 10% year-over-year since 2017. Furthermore, one in three skills in an average 2017 job posting in IT, finance or sales are already obsolete. Emerging skills gaps due to ongoing business disruption and rapidly evolving needs have accelerated as a result of the COVID-19 pandemic.
Read MoreMajor shifts in macro factors, such as customer behaviors and government regulations, and in micro factors, including organizational strategy and policy, have substantially shortened HR leaders’ time horizons when planning for the future.
Read MoreAlthough retail banks globally have reacted to the COVID-19 crisis with speed, dexterity, and purpose while remaining true to their environmental, social, and corporate governance goals—further challenges await in their quest to enhance revenues, upgrade digital capabilities, and build a strong, stable future, according to a new report by BCG.
Read MoreSmart sensors with advanced artificial intelligence (AI)- and machine learning (ML)-based data analytics platforms are on the rise in the global water sector as they require minimal maintenance or human interference. The pandemic has further highlighted the sector’s technological need following disruptions and a labor shortage during lockdowns.
Read MoreWorldwide IT spending is projected to total $3.9 trillion in 2021, an increase of 6.2% from 2020, according to the latest forecast by Gartner, Inc. Worldwide IT spending declined 3.2% in 2020 as CIOs prioritized spending on technology and services that were deemed “mission-critical” during the initial stages of the pandemic.
Read MoreNew research by the World Economic Forum and BCG shows that it’s possible to decarbonize major global supply chains with readily available technologies at low end-to-end costs. The commitment to tackling climate change is accelerating in all sectors of society, with net-zero pledges from companies, cities, and states doubling in the past year.
Read MoreFrost & Sullivan finds the SCM market is expected to reach $2.2 billion in total web and email security revenues by 2024. Cloud-based deployments are projected to lead growth as more enterprises move their emails to the cloud and rely on the internet, including remote working, especially during COVID-19.
Read More73% of chief marketing officers (CMOs) report they will rely on existing customers to fuel growth in 2021, rather than looking to develop new markets, shows a new survey by Gartner. 39% of CMOs plan to increase sales of existing products to existing customers, while 34% will introduce new products to existing customers in 2021.
Read MoreNontraditional competitors – especially digital giants, such as Amazon and Alibaba, as well as startups – are reshaping industries through disruptive innovation, the ability to uncover and address unknown customer needs and very agile supply chains.,
Read MoreCFOs will fail to realize the full value of new technology investments unless their staff are equipped with five key digital competencies which are most crucial for delivering high business impact, according to Gartner, Inc.
Read MoreThe overall artificial intelligence software market will grow to $37 billion by 2025, but will fall below current investor projections of $150 to $200 billion for the same time period. Within the AI software market, AI application growth will be constrained by technology vendors embedding AI functionality into existing software products more frequently.
Read MoreMapping the new customer experience to understand how buyers are using digital and human channels, often simultaneously, will unlock growth for B2B sales organizations in the next three years. According to Gartner, the key to accelerating that growth is a low-effort, digital buying experience that boosts customer confidence.
Read MoreMarket growth rates show the response to major adjustments in business, educational, and societal activities caused by the COVID-19 pandemic and the role IT infrastructure plays in these adjustments. Across the world, there were massive shifts to online tools in all aspects of human life.
Read MoreIn the near future, manufacturing companies will work together in hyper-connected value networks in which data-and-analytics applications drive productivity, new customer experiences, and societal and environmental impact.
Read MoreInitially service organizations focused on websites for desktop users, shifting to mobile app experiences with the proliferation of smartphones and tablets. Despite significant investment and promotion, most have failed to gain strong customer adoption of their service apps and will increasingly retire mobile app experiences in favor of messaging.
Read MoreMore than seven months into the novel coronavirus pandemic, a disturbingly large number of US companies are at risk, according to new research from Boston Consulting Group (BCG) confirming that economic distress is deeply entrenched and shows no sign of letting up.
Read MoreWhile it seems that employees are successfully working outside their traditional offices, employers have new questions about how to measure productivity in a virtual world. Companies are working on new measures to avoid exposing employees to undue health risks through widespread return-to-office initiatives ahead of available vaccines.
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