Over the next five years, an exponential rise in digital interactions between buyers and suppliers will break traditional sales models, according to Gartner, Inc. In fact, Gartner’s research shows that by 2025, 80% of B2B sales interactions between suppliers and buyers will occur in digital channels.
Read MoreBy 2023, 65% of the world’s population will have its personal data covered under modern privacy regulations, up from 10% in 2020, according to Gartner, Inc. While some organizations focused on cost optimization during the global COVID-19 pandemic, it is paramount that they incorporate the demands of a rapidly evolving privacy landscape into their business’s data strategy.
Read MoreThe evolving threat landscape was ranked as the top driver impacting the information security organization during the next three to five years, according to a recent survey by Gartner. “External risk is top of mind for security and risk management leaders in 2020, yet COVID-19 has proved how rapidly and how drastically such risks can change,” said Jonathan Care, senior research director at Gartner.
Read MoreCustomer service and support leaders must scrutinize all technology investments for their ability to deliver on customer experience (CX) goals, according to Gartner, Inc. Gartner identified 33 must-watch technologies on the Hype Cycle for Customer Service and Support Technologies, 2020.
Read MoreAccording to Forrester, consumers no longer need to trade off price, convenience, and emotional experience when making buying decisions. They expect new products, services, and delivery models to cater to all attributes at once. As a result, the future of B2C buying is not a shift from traditional to digital or an abandonment of self-service in favor of delivery; it is all the above.
Read MoreAccording to the IDC Worldwide Quarterly Security Appliance Tracker, the total security appliance market delivered solid unit shipment and revenue growth in the second quarter of 2020. Worldwide revenue increased 7.5% year over year in 2Q20 to $4.2 billion. Unit shipments experienced similar growth, increasing 8.0% year over year.
Read MoreAccording to the International Data Corporation (IDC) Worldwide Quarterly Server Tracker, vendor revenue in the worldwide server market grew 19.8% year over year to $24.0 billion during the second quarter of 2020 (2Q20). Worldwide server shipments grew 18.4% year over year to nearly 3.2 million units in 2Q20.
Read MoreFrost & Sullivan’s recent analysis covers eight industry use cases and their developments in terms of new technology disruptions, business models, application areas, and trends entering the market. It forecasts that the demand for enhanced and integrated imagery analytics intelligence will uncover new opportunities, low-cost solutions and customized services.
Read MoreThe Gartner, Inc. 2020 Hype Cycle for Supply Chain Strategy shows that the Internet of Things (IoT) has reached the bottom of the Trough of Disillusionment. The market will begin to climb out of this trough, as the technology advances and practitioners succeed in defining the best opportunities for the unique measurement and tracking capabilities of IoT.
Read MoreIn the immediate wake of COVID-19, Global 2000 companies moved to slash funding for emerging technologies, such as automation, artificial intelligence (AI), blockchain, and 5G, according to new KPMG International research. However, many executives are optimistic emerging technology spending will likely increase in the next 12 months
Read MoreAn IT talent shortage already beleaguers 69% of enterprises, and the COVID-19 pandemic and global recession will exacerbate the problem. According to Everest Group, 75% of enterprises believe there will be a talent shortage for key roles in IT, analytics and special skills areas post-COVID-19. In fact, 67% of enterprises think new skills gaps will emerge as a result of the structural changes in business occurring in response to the pandemic.
Read MoreOne of the most potent levers enabling digital transformation today is Intelligent Automation in Business Processes (IABP). The IABP market will endure muted growth in 2020 due to COVID-19 but experience a strong resurgence when global economies emerge out of the pandemic crisis.
Read MoreDue to the nature of cyber-physical systems (CPSs), incidents can quickly lead to physical harm to people, destruction of property or environmental disasters. Gartner analysts predict that incidents will rapidly increase in the coming years due to a lack of security focus and spending currently aligning to these assets.
Read MoreThe worldwide public cloud services market, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS), grew 26.0% year over year in 2019 with revenues totaling $233.4 billion, according to the International Data Corporation (IDC) Worldwide Semiannual Public Cloud Services Tracker.
Read MoreThe 2020 Gartner, Inc. Hype Cycle for Endpoint Security features two technologies that will have transformational impact on global businesses within the next 10 years. Bring your own PC* (BYOPC) security will reach mainstream adoption in the next two to five years, while it will take five to 10 years for mainstream adoption of secure access service edge (SASE) to take place.
Read MoreGlobal spending on artificial intelligence (AI) is forecast to double over the next four years, growing from $50.1 billion in 2020 to more than $110 billion in 2024. According to the International Data Corporation (IDC), spending on AI systems will accelerate over the next several years as organizations deploy artificial intelligence as part of their digital transformation efforts.
Read MoreCOVID-19 has accelerated retail’s transition to a digital future, but new research from Bain & Company reveals that Asia-Pacific will get there first. Representing about three-quarters of the world’s retail growth and boasting advanced digital maturity, online sales growth and ecommerce are rising dramatically in the region, offering other markets a glimpse at the future.
Read MoreInternational Data Corporation (IDC) recently published new survey results that explore the current buying trends and preferences for legal technology software within the eDiscovery, contract life-cycle management, and enterprise legal management markets.
Read MoreMarketing operations where customer data ethics will be particularly important include: mobile marketing and advertising targeting, marketing campaign design, customer segmentation, passive data collection, and customer service and loyalty programs. However, Gartner expects customer data ethics to take at least 10 years to reach full adoption.
Read MoreIn today’s uncertain and volatile environment, customer service must play a larger role in driving both customer retention and also growing customer loyalty, according to Gartner, Inc. However, most customer service organizations attempt to do so by leaning heavily on initiatives to improve service experience quality. Gartner research reveals this long-held belief is wrong, as a good service experience is not enough to make customers more loyal.
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